Arbitration rules and procedures
Arbitration under this Policy shall be conducted pursuant to the Employment Arbitration Rules and Mediation Procedures of the AAA, in either case, “rules.” eatOS has modified and expanded these rules and procedures in certain respects. In particular, provisions covering fees and costs have been modified so that many of the costs typically shared by the parties will be borne by eatOS.
To the extent any of the rules or procedures set forth in this Policy are in conflict with the rules or procedures of the AAA at the time of the filing of an arbitration claim, the rules and procedures of the AAA shall govern.
- Initiation of arbitration proceeding
All disputes, whether initiated by you or by eatOS, must be timely filed in accordance with the applicable statute of limitations for the claim(s) alleged. To initiate arbitration, you must send a written demand for arbitration to the Director of Employee Relations for eatOS; the demand will be considered timely if filed or received by eatOS within the time period provided by the statute of limitations applicable to the claim(s) set forth in the demand. All demands, whether filed by you or by eatOS, shall set forth a statement of the nature of the dispute, including the alleged act or omission at issue; the names of all persons involved in the dispute; the amount in controversy, if any; and the remedy sought. Within 30 calendar days of receiving a demand, or as soon as possible thereafter, eatOS shall file the demand with the appropriate office of the AAA. The AAA’s Employment Arbitration Rules and Mediation Procedures can be found at www.adr.org/employment.
- Appointment of neutral arbitrator(s)
Neutral arbitrator(s) shall be appointed in the manner provided by AAA rules, as applicable. However, it’s eatOS’ intent that arbitrators be diverse, experienced, and knowledgeable about employment-related claims.
- Qualifications of neutral arbitrator(s)
No person shall serve as a neutral arbitrator in any matter in which that person has any financial, personal, or other interest in the result of the proceeding, or in which that person has a relation to the underlying dispute, including any relation to the parties. Prior to accepting appointment, the prospective arbitrator(s) shall disclose any circumstance likely to prevent a prompt hearing or to raise an issue as to the arbitrator’s bias, impartiality, or independence. Upon receipt of such information, the AAA, as applicable, either will replace that person or communicate the information to the parties for comment. Thereafter, the AAA, as applicable, may disqualify that person, and its decision shall be conclusive. Vacancies shall be filled in accordance with the AAA rules, as applicable.
- Vacancies
The AAA, as applicable, is authorized to substitute another arbitrator if a vacancy occurs or if an appointed arbitrator is unable to serve promptly.
- Proceedings
The hearing shall be conducted by the arbitrator(s) in whatever manner will most expeditiously permit full presentation of evidence and arguments of the parties. The arbitrator(s) shall set the date, time and place of the hearing, notice of which must be given to the parties by the AAA, as applicable, at least 30 calendar days in advance unless the parties agree otherwise. Arbitration hearings shall be held in the closest available venue to your current eatOS work location (or for former employees, their last eatOS work location). Throughout this Policy there will be references to AAA, but only one set of these rules applies to any particular proceeding. In the event the hearing cannot reasonably be completed in one day, the arbitrator(s) will schedule the hearing to be continued on a mutually convenient date.
- Representation
Any party may be represented by an attorney or other representative (excluding any eatOS supervisory employee) or by himself or herself. For an employee or former employee without representation, the AAA, as applicable, may, upon request, provide reference to institutions that might offer assistance.
- Confidentiality of and attendance at hearing
The arbitrator(s) shall maintain the confidentiality of the hearings unless the law provides to the contrary. The arbitrator(s) shall have the authority to exclude witnesses, other than a party and the party’s representative(s), from the hearing during the testimony of any other witness. The arbitrator(s) also shall have the authority to decide whether any person who isn’t a witness may attend the hearing.
- Postponement
The arbitrator(s) for good cause shown may postpone any hearing upon the request of a party or upon the arbitrator’s own initiative and shall grant such postponement when all of the parties agree thereto.
- Oaths
Before proceeding with the first hearing, each arbitrator may take an oath of office and, if required by law, shall do so. The arbitrator(s) may require a witness to testify under oath administered by any duly qualified person and, if it’s required by law or requested by any party, shall do so.
- Stenographic record
In the event a party requests a stenographic record, that party shall bear the cost of such record. If both parties request a stenographic record, the cost shall be borne equally by the parties. In the event the claimant requests a stenographic record, eatOS shall bear the cost of obtaining a copy of the record for itself. In the event eatOS requests a stenographic record, eatOS also shall bear the cost of providing a copy to the claimant.
- Arbitration in the absence of a party
Unless the law provides to the contrary, arbitration may proceed in the absence of any party or representative who, after due notice, fails to be present or fails to obtain a postponement. An award shall not be made solely on the default of a party. The arbitrator(s) shall require the party who is present to submit such evidence as the arbitrator(s) may require for the making of the award.
- Discovery
Discovery requests shall be made pursuant to the rules of the AAA or FINRA, as applicable. Upon request of a party, the arbitrator(s) may order further discovery consistent with the applicable rules and the expedited nature of arbitration.
- Prehearing motions
The arbitrator(s) shall consider and rule on prehearing motions, including dispositive motions. Any ruling regarding such motion shall be made consistent with Section 19 of this Policy.
- Evidence
The arbitrator(s) shall be the judge of the relevance and materiality of the evidence offered; strict conformity to legal rules of evidence shall not be necessary.
- Evidence by affidavit and filing of documents
The arbitrator(s) may receive and consider the evidence of witnesses by affidavit but shall give it only such weight as the arbitrator(s) deems (deem) it entitled to after consideration of any objection made to its admission. All documents to be considered by the arbitrator(s) shall be filed at the hearing.
- Closing of hearing
The arbitrator(s) shall ask whether the parties have any further proof to offer or witnesses to be heard. Upon receiving negative replies, or if satisfied that the record is complete, the arbitrator(s) shall declare the hearing closed and the minutes thereof shall be recorded.
- Waiver of procedures
Any party who proceeds with the arbitration after knowledge that any provision or requirement of these procedures has not been complied with, and who fails to state objections thereto in writing, shall be deemed to have waived the right to object.
- Time of award
The award shall be made promptly by the arbitrator(s) unless otherwise agreed by the parties or specified by law. The arbitrator(s) shall be instructed to make the award within 30 calendar days of the close of the hearing or as soon as possible thereafter.
Award
- Form. The award shall be in writing and shall be signed by the arbitrator(s). If either party requests, such award shall be in a form consistent with the rules of the AAA, as applicable. All awards shall be executed in the manner required by law. The award shall be final and binding upon the parties, and judicial review shall be limited as provided by law.
- Scope of relief. The arbitrator(s) shall be governed by applicable federal, state and/or local law. The arbitrator(s) shall have the authority to award compensatory damages and injunctive relief to the extent permitted by applicable law. The arbitrator(s) may award punitive or exemplary damages or attorneys’ fees where expressly provided by applicable law. The arbitrator(s) shall not have the authority to make any award that is arbitrary and capricious or to award to eatOS the costs of the arbitration that it is otherwise required to bear under this Policy.
- No precedential effect. No arbitration finding, ruling, order, award or decision will have any preclusive effect as to any other issues or claims in any other arbitration or court proceeding unless the party asserting preclusion and the party against whom preclusion is asserted were also named parties in the original arbitration.
- Delivery of award to parties
The parties shall accept as legal delivery of the award the placing of the award or a true copy thereof in the mail addressed to a party or its representative at the last known address via certified mail, return receipt, personal service of the award, or the filing of the award in any manner that’s permitted by law.
- The Federal Arbitration Act and enforcement
This Policy shall be governed by the Federal Arbitration Act (Title 9 U.S.C.) (“FAA”). The award of the arbitrator may be enforced under the terms of the FAA and/or under the law of any state to the maximum extent possible. If a court determines that the award isn’t completely enforceable, it shall be enforced and binding on both parties to the maximum extent permitted by law.
Judicial proceedings and exclusion of liability
- Neither the AAA, nor any arbitrator in a proceeding under this Policy, is a necessary party in judicial proceedings relating to the arbitration.
Parties to these procedures shall be deemed to have consented that judgment upon the arbitration award may be entered in any federal or state court having jurisdiction thereof.
- Expenses and fees
Unless otherwise precluded by applicable law, expenses and fees shall be allocated as follows:
- Filing fees. eatOS shall pay 50% of any filing fee required by the AAA as applicable.
- Hearing fees and arbitrator fees. eatOS shall pay 50% of the hearing fee and arbitrator fee for the hearing.
- Postponement/cancellation fees. Postponement and cancellation fees shall be payable, at the discretion of the arbitrator, by the party causing the postponement or cancellation.
- Other expenses. The expenses of witnesses shall be paid by the party requiring the presence of such witnesses. All other ordinary and reasonable expenses of the arbitration, including hearing room expenses; travel expenses of the arbitrator, AAA representatives, as applicable; and any witness produced at the arbitrator’s direction, shall be paid 50% by eatOS.
- Legal fees and expenses. Each side shall pay its own legal fees and expenses subject to Paragraph 23 (a) and (b) above and applicable law.
The allocation of expenses as provided for in items “a” through “d” may not be disturbed by the arbitrator except where the arbitrator determines that a party’s claims were frivolous or were asserted in bad faith.
- Serving of notice
Any notices or process necessary or proper for the initiation or continuation of an arbitration under these procedures, for any court action in connection therewith or for the entry of judgment on an award made under these procedures, may be served on a party by mail addressed to the party or its representative at the last known address or by personal service, in or outside the state where the arbitration is to be held, provided that reasonable opportunity to be heard with regard thereto has been granted to the party. The AAA, as applicable, and the parties also may use facsimile transmission, telex, telegram, or other written forms of electronic communication to give the notices required by these procedures, provided that such notice is confirmed by the telephone or subsequent mailing to all affected parties. Service on the other party must be simultaneous with the filing and be made by the same means.
- Time period for arbitration
Any proceeding under this Policy must be brought within the time period provided for within the statute(s) of limitations applicable to the claims asserted by the claimant.
- Amendment or termination of arbitration policy
eatOS reserves the right to revise, amend, modify or discontinue the Policy at any time in its sole discretion with 30 calendar days’ written notice. Such amendments may be made by publishing them in the Handbook or by separate release to employees and shall be effective 30 calendar days after such amendments are provided to employees and will apply prospectively only. Your continuation of employment after receiving such amendments shall be deemed acceptance of the amended terms.
- Interpretation and application of procedure
Except as otherwise provided by this Policy, the arbitrator shall interpret and apply these procedures as they relate to the arbitrator’s powers and duties; all other procedures shall be interpreted and applied by the AAA, as applicable. Except as otherwise expressly agreed upon, and except as otherwise provided by this Policy, any dispute as to the arbitrability of a particular claim made pursuant to this Policy shall be resolved in arbitration.
- Severability
If any part or provision of this Policy is held to be invalid, illegal or unenforceable, such holding will not affect the legality, validity or enforceability of the remaining parts and each provision of this Policy will be valid, legal and enforceable to the fullest extent permitted by law.
eatOS HR Team