The Employment Arbitration Policy

Last updated: August 1, 2022 | Ver. 1.9

Statement of Intent


eatOS values each of its employees and fosters good relations with, and among, all of its employees. eatOS recognizes, however, that disagreements occasionally occur between an individual employee and eatOS or between employees in a context that involves eatOS.


eatOS believes that the resolution of such disagreements is best accomplished by internal dispute resolution (with respect to eligible matters as described in the Handbook) and by external arbitration (with respect to all matters within the scope of this Policy). For these reasons, eatOS has adopted this Employment Arbitration Policy (“Policy”), which is applicable to all employment-related disputes, whether initiated by you or by eatOS, as further described below. Arbitration shall be conducted either under the auspices of the American Arbitration Association (“AAA”) as follows:


Employment with eatOS is a voluntary relationship for no definite period of time, and nothing in this Policy or any other eatOS document constitutes an express or implied contract of employment for any definite period of time.


This Policy does not constitute, nor should it be construed to constitute, a waiver by eatOS of its rights under the “employment-at-will” doctrine nor does it afford an employee or former employee any rights or remedies not otherwise available under applicable law.



Your eligibility and consideration for merit increases, incentive and retention awards, equity awards, or the payment of any other compensation to you, as well as your acceptance of employment with eatOS, or your continued employment with eatOS, shall constitute consideration for and assent to your obligations under this Policy.

Scope of policy

This Policy applies to both you and to eatOS, and makes arbitration the required and exclusive forum for the resolution of all employment-related disputes (other than disputes which by federal law are precluded from arbitration) between you and eatOS (including eatOS’s predecessors, successors and assigns, its current and former parents, subsidiaries and affiliates and its and their current and former officers, directors, employees and agents) which are based on legally protected rights (i.e., statutory, regulatory, contractual or common-law rights), including disputes based on legally protected rights that are submitted to but aren’t resolved by the Dispute Resolution Procedure. Therefore, you are waiving your right to bring your disputes in court or to have your disputes heard by a jury. This Policy applies to both existing and future disputes, including any disputes based on conduct that occurred before this Policy. Subject to the remainder of this Section, these disputes include, without limitation, claims, demands or actions under Title VII of the Civil Rights Act of 1964 (“Title VII”), the Civil Rights Acts of 1866 and 1991, the Age Discrimination in Employment Act of 1967, the Older Workers Benefit Protection Act of 1990, the Rehabilitation Act of 1973, the Americans with Disabilities Act of 1990, the Family and Medical Leave Act of 1993, the Fair Labor Standards Act of 1938, the Equal Pay Act of 1963, the Employee Retirement Income Security Act of 1974, the Worker Adjustment and Retraining Notification Act, and all amendments thereto, and any other federal, state or local statute, regulation or common-law doctrine regarding employment, employment discrimination, the terms and conditions of employment, termination of employment, compensation, breach of contract, defamation, or retaliation, or any claims arising under or related to the eatOS POS Inc.’s Separation Pay Plan.



Claims for Workers’ Compensation or unemployment compensation benefits aren’t covered by this Policy. Notwithstanding the foregoing, this Policy does not require arbitration of claims arising under Title VII or any tort related to or arising out of sexual assault or harassment (“the Referenced Claims”) for employees (1) hired after the date the final regulations to the Fair Pay and Safe Workplaces Executive Order, Executive Order 13673 (“EO”), become effective, and (2) where the eatOS entity employing such employee contracts with the federal government and such contract precludes pre-dispute agreements to arbitrate the Referenced Claims; except that if the EO is no longer effective for any reason (whether rescinded or superseded by further Executive action, or invalidated by a court, or no longer effective for any other reason), the Referenced Claims shall be subject to arbitration under this Policy.



This Policy does not exclude the jurisdiction of the National Labor Relations Board (“NLRB”), the Equal Employment Opportunity Commission (“EEOC”) and/or state and local human rights agencies to investigate alleged violations of the laws enforced by the EEOC and/or these agencies. You aren’t waiving any right to file a charge of discrimination or other proceeding with, or participating in an investigation or other proceeding conducted by, any government, regulatory or self-regulatory agency, including (without limitation) the EEOC and/ or state or local human rights agency. You do not need the prior authorization of eatOS to provide evidence or other information to any government, regulatory or self-regulatory agency, and you are not required to notify eatOS that you have done so. However, except as otherwise provided by applicable laws or regulations, you shall not be entitled to seek or receive any monetary compensation from eatOS as a result of any proceeding arising from the filing of a charge, and/or participating in an investigation resulting from the filing of a charge, with the EEOC and/or state or local human rights agency.



Nothing contained in this Policy is intended to prohibit or restrict you or eatOS from providing evidence or other information to any government, regulatory, or self-regulatory agency such as (without limitation) the Securities and Exchange Commission (“SEC”), the Commodity Futures Trading Commission (“CFTC”), the Department of Justice (“DOJ”), and the Financial Industry Regulatory Authority, Inc. (“FINRA”), or from responding to any court order or subpoena, or from participating in any reward program offered by any government, regulatory, or self-regulatory agency. You may also disclose confidential information, including trade secrets, to (a) any government, regulatory, or self-regulatory agency, or Section 7 of the Defend Trade Secrets Act of 2016 (“Defend Trade Secrets Act”), and the rules thereunder or (b) an attorney in connection with the reporting or investigation of a suspected violation of law or to an attorney or in a court filing under seal in connection with a retaliation or other lawsuit or proceeding, as permitted under the Defend Trade Secrets Act. You do not need the prior authorization of eatOS to make these disclosures or provide evidence or other information to any government, regulatory, or self-regulatory agency, and you are not required to notify eatOS that you have done so.



Claims covered under this Policy must be brought and adjudicated on an individual basis. Neither you nor eatOS may submit or maintain a class, collective or representative action for resolution under this Policy or in any forum.


To the maximum extent permitted by law, and except where expressly prohibited by law, arbitration on an individual basis pursuant to this Policy is the exclusive remedy for any employment-related claims which might otherwise be brought on a class, collective or representative action basis. Accordingly, you may not participate as a class or collective action representative or as a member of any class, collective or representative action, and will not be entitled to any recovery from a class, collective or representative action in any forum. Any disputes concerning the validity of this class, collective and representative action waiver will be decided by a court of competent jurisdiction, not by the arbitrator.


To the extent any dispute between you and eatOS is not subject to arbitration for any reason, the class, collective and representative action waiver set forth in this Policy still applies.


In the event this class, collective or representative action waiver is found to be unenforceable with respect to any claim, then any such claim brought on a class, collective or representative action basis must be filed in a court of competent jurisdiction, and such court shall be the exclusive forum for all such claims.



Nothing in this Policy shall prevent you or eatOS from seeking from any court of competent jurisdiction injunctive relief in aid of arbitration or to maintain the status quo prior to arbitration.



This Policy does not require that eatOS institute arbitration, nor is eatOS required to follow the steps of the Dispute Resolution Procedure, before taking disciplinary action of any kind, including termination of employment. However, if you disagree with any such disciplinary action, believe that such action violated your legally protected rights, and wish to pursue the dispute, you must institute proceedings in accordance with the Policy. The results of the arbitration process are final and binding on you and eatOS.



Nothing in this Policy is intended to preclude your right to challenge the validity of this Policy on such grounds as may exist in law or equity.



Retaliation against employees who file a claim under this Policy, including claims regarding the validity of this Policy or any provision thereof, is expressly prohibited.


Arbitration rules and procedures

Arbitration under this Policy shall be conducted pursuant to the Employment Arbitration Rules and Mediation Procedures of the AAA, in either case, “rules.” eatOS has modified and expanded these rules and procedures in certain respects. In particular, provisions covering fees and costs have been modified so that many of the costs typically shared by the parties will be borne by eatOS.

To the extent any of the rules or procedures set forth in this Policy are in conflict with the rules or procedures of the AAA at the time of the filing of an arbitration claim, the rules and procedures of the AAA shall govern.


  1. Initiation of arbitration proceeding

All disputes, whether initiated by you or by eatOS, must be timely filed in accordance with the applicable statute of limitations for the claim(s) alleged. To initiate arbitration, you must send a written demand for arbitration to the Director of Employee Relations for eatOS; the demand will be considered timely if filed or received by eatOS within the time period provided by the statute of limitations applicable to the claim(s) set forth in the demand. All demands, whether filed by you or by eatOS, shall set forth a statement of the nature of the dispute, including the alleged act or omission at issue; the names of all persons involved in the dispute; the amount in controversy, if any; and the remedy sought. Within 30 calendar days of receiving a demand, or as soon as possible thereafter, eatOS shall file the demand with the appropriate office of the AAA. The AAA’s Employment Arbitration Rules and Mediation Procedures can be found at


  1. Appointment of neutral arbitrator(s)

Neutral arbitrator(s) shall be appointed in the manner provided by AAA rules, as applicable. However, it’s eatOS’ intent that arbitrators be diverse, experienced, and knowledgeable about employment-related claims.


  1. Qualifications of neutral arbitrator(s)

No person shall serve as a neutral arbitrator in any matter in which that person has any financial, personal, or other interest in the result of the proceeding, or in which that person has a relation to the underlying dispute, including any relation to the parties. Prior to accepting appointment, the prospective arbitrator(s) shall disclose any circumstance likely to prevent a prompt hearing or to raise an issue as to the arbitrator’s bias, impartiality, or independence. Upon receipt of such information, the AAA, as applicable, either will replace that person or communicate the information to the parties for comment. Thereafter, the AAA, as applicable, may disqualify that person, and its decision shall be conclusive. Vacancies shall be filled in accordance with the AAA rules, as applicable.


  1. Vacancies

The AAA, as applicable, is authorized to substitute another arbitrator if a vacancy occurs or if an appointed arbitrator is unable to serve promptly.


  1. Proceedings

The hearing shall be conducted by the arbitrator(s) in whatever manner will most expeditiously permit full presentation of evidence and arguments of the parties. The arbitrator(s) shall set the date, time and place of the hearing, notice of which must be given to the parties by the AAA, as applicable, at least 30 calendar days in advance unless the parties agree otherwise. Arbitration hearings shall be held in the closest available venue to your current eatOS work location (or for former employees, their last eatOS work location). Throughout this Policy there will be references to AAA, but only one set of these rules applies to any particular proceeding. In the event the hearing cannot reasonably be completed in one day, the arbitrator(s) will schedule the hearing to be continued on a mutually convenient date.


  1. Representation

Any party may be represented by an attorney or other representative (excluding any eatOS supervisory employee) or by himself or herself. For an employee or former employee without representation, the AAA, as applicable, may, upon request, provide reference to institutions that might offer assistance.


  1. Confidentiality of and attendance at hearing

The arbitrator(s) shall maintain the confidentiality of the hearings unless the law provides to the contrary. The arbitrator(s) shall have the authority to exclude witnesses, other than a party and the party’s representative(s), from the hearing during the testimony of any other witness. The arbitrator(s) also shall have the authority to decide whether any person who isn’t a witness may attend the hearing.


  1. Postponement

The arbitrator(s) for good cause shown may postpone any hearing upon the request of a party or upon the arbitrator’s own initiative and shall grant such postponement when all of the parties agree thereto.


  1. Oaths

Before proceeding with the first hearing, each arbitrator may take an oath of office and, if required by law, shall do so. The arbitrator(s) may require a witness to testify under oath administered by any duly qualified person and, if it’s required by law or requested by any party, shall do so.


  1. Stenographic record

In the event a party requests a stenographic record, that party shall bear the cost of such record. If both parties request a stenographic record, the cost shall be borne equally by the parties. In the event the claimant requests a stenographic record, eatOS shall bear the cost of obtaining a copy of the record for itself. In the event eatOS requests a stenographic record, eatOS also shall bear the cost of providing a copy to the claimant.


  1. Arbitration in the absence of a party

Unless the law provides to the contrary, arbitration may proceed in the absence of any party or representative who, after due notice, fails to be present or fails to obtain a postponement. An award shall not be made solely on the default of a party. The arbitrator(s) shall require the party who is present to submit such evidence as the arbitrator(s) may require for the making of the award.


  1. Discovery

Discovery requests shall be made pursuant to the rules of the AAA or FINRA, as applicable. Upon request of a party, the arbitrator(s) may order further discovery consistent with the applicable rules and the expedited nature of arbitration.


  1. Prehearing motions

The arbitrator(s) shall consider and rule on prehearing motions, including dispositive motions. Any ruling regarding such motion shall be made consistent with Section 19 of this Policy.


  1. Evidence

The arbitrator(s) shall be the judge of the relevance and materiality of the evidence offered; strict conformity to legal rules of evidence shall not be necessary.


  1. Evidence by affidavit and filing of documents

The arbitrator(s) may receive and consider the evidence of witnesses by affidavit but shall give it only such weight as the arbitrator(s) deems (deem) it entitled to after consideration of any objection made to its admission. All documents to be considered by the arbitrator(s) shall be filed at the hearing.


  1. Closing of hearing

The arbitrator(s) shall ask whether the parties have any further proof to offer or witnesses to be heard. Upon receiving negative replies, or if satisfied that the record is complete, the arbitrator(s) shall declare the hearing closed and the minutes thereof shall be recorded.


  1. Waiver of procedures

Any party who proceeds with the arbitration after knowledge that any provision or requirement of these procedures has not been complied with, and who fails to state objections thereto in writing, shall be deemed to have waived the right to object.


  1. Time of award

The award shall be made promptly by the arbitrator(s) unless otherwise agreed by the parties or specified by law. The arbitrator(s) shall be instructed to make the award within 30 calendar days of the close of the hearing or as soon as possible thereafter.



  1. Form. The award shall be in writing and shall be signed by the arbitrator(s). If either party requests, such award shall be in a form consistent with the rules of the AAA, as applicable. All awards shall be executed in the manner required by law. The award shall be final and binding upon the parties, and judicial review shall be limited as provided by law.

  2. Scope of relief. The arbitrator(s) shall be governed by applicable federal, state and/or local law. The arbitrator(s) shall have the authority to award compensatory damages and injunctive relief to the extent permitted by applicable law. The arbitrator(s) may award punitive or exemplary damages or attorneys’ fees where expressly provided by applicable law. The arbitrator(s) shall not have the authority to make any award that is arbitrary and capricious or to award to eatOS the costs of the arbitration that it is otherwise required to bear under this Policy.

  3. No precedential effect. No arbitration finding, ruling, order, award or decision will have any preclusive effect as to any other issues or claims in any other arbitration or court proceeding unless the party asserting preclusion and the party against whom preclusion is asserted were also named parties in the original arbitration.


  1. Delivery of award to parties

The parties shall accept as legal delivery of the award the placing of the award or a true copy thereof in the mail addressed to a party or its representative at the last known address via certified mail, return receipt, personal service of the award, or the filing of the award in any manner that’s permitted by law.

  1. The Federal Arbitration Act and enforcement

This Policy shall be governed by the Federal Arbitration Act (Title 9 U.S.C.) (“FAA”). The award of the arbitrator may be enforced under the terms of the FAA and/or under the law of any state to the maximum extent possible. If a court determines that the award isn’t completely enforceable, it shall be enforced and binding on both parties to the maximum extent permitted by law.

Judicial proceedings and exclusion of liability

  1. Neither the AAA, nor any arbitrator in a proceeding under this Policy, is a necessary party in judicial proceedings relating to the arbitration.

    Parties to these procedures shall be deemed to have consented that judgment upon the arbitration award may be entered in any federal or state court having jurisdiction thereof.
  1. Expenses and fees

Unless otherwise precluded by applicable law, expenses and fees shall be allocated as follows:

  1. Filing fees. eatOS shall pay 50% of any filing fee required by the AAA as applicable.

  2. Hearing fees and arbitrator fees. eatOS shall pay 50% of the hearing fee and arbitrator fee for the hearing.

  3. Postponement/cancellation fees. Postponement and cancellation fees shall be payable, at the discretion of the arbitrator, by the party causing the postponement or cancellation.

  4. Other expenses. The expenses of witnesses shall be paid by the party requiring the presence of such witnesses. All other ordinary and reasonable expenses of the arbitration, including hearing room expenses; travel expenses of the arbitrator, AAA representatives, as applicable; and any witness produced at the arbitrator’s direction, shall be paid 50% by eatOS.

  5. Legal fees and expenses. Each side shall pay its own legal fees and expenses subject to Paragraph 23 (a) and (b) above and applicable law.

The allocation of expenses as provided for in items “a” through “d” may not be disturbed by the arbitrator except where the arbitrator determines that a party’s claims were frivolous or were asserted in bad faith.

  1. Serving of notice

Any notices or process necessary or proper for the initiation or continuation of an arbitration under these procedures, for any court action in connection therewith or for the entry of judgment on an award made under these procedures, may be served on a party by mail addressed to the party or its representative at the last known address or by personal service, in or outside the state where the arbitration is to be held, provided that reasonable opportunity to be heard with regard thereto has been granted to the party. The AAA, as applicable, and the parties also may use facsimile transmission, telex, telegram, or other written forms of electronic communication to give the notices required by these procedures, provided that such notice is confirmed by the telephone or subsequent mailing to all affected parties. Service on the other party must be simultaneous with the filing and be made by the same means.

  1. Time period for arbitration

Any proceeding under this Policy must be brought within the time period provided for within the statute(s) of limitations applicable to the claims asserted by the claimant.

  1. Amendment or termination of arbitration policy

eatOS reserves the right to revise, amend, modify or discontinue the Policy at any time in its sole discretion with 30 calendar days’ written notice. Such amendments may be made by publishing them in the Handbook or by separate release to employees and shall be effective 30 calendar days after such amendments are provided to employees and will apply prospectively only. Your continuation of employment after receiving such amendments shall be deemed acceptance of the amended terms.

  1. Interpretation and application of procedure

Except as otherwise provided by this Policy, the arbitrator shall interpret and apply these procedures as they relate to the arbitrator’s powers and duties; all other procedures shall be interpreted and applied by the AAA, as applicable. Except as otherwise expressly agreed upon, and except as otherwise provided by this Policy, any dispute as to the arbitrability of a particular claim made pursuant to this Policy shall be resolved in arbitration.

  1. Severability

If any part or provision of this Policy is held to be invalid, illegal or unenforceable, such holding will not affect the legality, validity or enforceability of the remaining parts and each provision of this Policy will be valid, legal and enforceable to the fullest extent permitted by law.

eatOS HR Team